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* Please print and keep the following instructions nearby for quick reference.

Information On System Requirements

Webcast Access Information

Player Download Instructions

Technical Support

Faq

INFORMATION ON SYSTEM REQUIREMENTS:

• Operating System: Windows 95/98/Me/NT/2000 and above or MacOS 8.6 and above
• Web Browser: Internet Explorer 4 and above or Netscape 4
• Media Player: Windows Media Player 7 and above or Real player G2 and above.

WEBCAST ACCESS INFORMATION:

Webcast URL: http://useu.clients.telemak.com ;

It is preferable to check your system requirements, system set-up and log-in process before the event takes place (a day or a couple of hours).

Caution:

• Please ensure that all other software applications are shut down.
• Start your Internet connection at least 15 minutes before the start of the event itself:

1. Establish your Internet connection.
2. Launch (start) your Internet browser (using either Internet Explorer or Netscape).
3. Enter the URL address within your browser: http://useu.clients.telemak.com
4. The streaming homepage will appear. Select and the appropriate technology and connection speed.

PLAYER DOWNLOAD INSTRUCTIONS:

If you would like to download a player in advance please choose one or both of the following links and follow the download instructions carefully.

To download Windows Media Player:

1. Open the Windows Media Technologies Download Center page in your web browser
   http://www.microsoft.com/windows/windowsmedia/download/default.asp;
2. Select "Windows Media Player" from the "Select download" popup menu,
3. Select the version which you wish to download from the "Select version" popup menu:
   • for Win98, Win 2000,Win Me, select "Player 7.1 for Win98, Win 2000,Win Me"
   • for Windows 95 and NT4, select "Player 6.4 for Windows 95 and NT4"
   • for Mac OS X, select "Player for Mac OS X"
   • for Mac OS 8.1 - OS 9.x, select "Player 7.1 for Mac (OS 8.1 thru OS 9.x)"
4. The web page should then update, showing your selection.
5. If required, select your prefered language from the "Select Language" popup menu.
6. If you changed the language selection, the web page will update.
7. Make sure that you have chosen the correct software to download (if not then repeat the process by selecting different options in the popup menus.
8. Download the software to your hard disk by clicking the "Download Now" button.
9. Launch the downloaded installed and follow the instructions to install the software.

To download RealOne Player:

1. Open the Real web page in your web browser http://www.real.com;
2. Click on "Free RealOne Player" link in the middle of the page.
3. You are presented with a number of links to download the RealOne Player. Select a link representing a location near you to initiate the download.
4. A popup window should now open, click on the link marked: "Click to commence download of RealNetworks Product"
5. Once the download has completed, you are presented with a window namd "Download complete", click the "Run" button to launch the installer, follow the instructions to install the software.

TECHNICAL SUPPORT:

You may click on the "Technical Support" link and refer to the document "Frequently asked Technical Questions - FAQ's",

OR Send an email to support@telemak.com or call Telemak hotline at 0903 36 338

FAQ:

Most common problems with streaming can be simply solved by following a few easy steps.

Frequently Asked Questions

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Player Downloads
We suggest you download the following players for the best results:

RealOne Player
Windows Media Player 10

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General streaming issues
Windows Media Player is known to run less reliably in the Netscape browser. If you are using the Netscape browser, we suggest you trying viewing the presentation with the RealPlayer.
Download the free RealPlayer here: http://www.real.com/freeplayer/?rppr=telemak

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Software requirements

Media Player.

Internet Explorer 4 and above, or Netscape 4.

(The best results are obtained running on Internet Explorer 5.0 and above, with RealPlayer. Please note the combination of Mac, Internet Explorer and Windows Media is not supported.)

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Hardware requirements (minimum)

For PC-compatible

For Apple Mac

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The video appear to have 'frozen'.
Possible solution:
Your media player may have lost connection with the server.
Try refreshing your browser:

click the 'Refresh' or 'Reload' button on the browser
right-click the browser window; select Refresh
press 'ctrl + R' or 'apple + R' on a Mac

If this does not work, close your browser, restart it and try again.

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Why is the audio quality poor?
You may be experiencing a problem associated with a slow, or busy, connection.
If you are viewing with Windows Media Player, try the RealPlayer, as this often delivers better audio quality at lower data rates.
If you are viewing a video option and still experiencing poor audio with the RealPlayer, try log-off from the presentation, then log back on to the presentation, but selecting the audio only option.

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What is a good internet connection?
A good internet connection requires a fast connection, which is not busy. This means that even if you are viewing on a lease line, if many people are sharing this connection, your connection speed may still be slow.

FOR EXPERTS (firewall issues)

Windows Media requirements:

http://www.microsoft.com/windows/windowsmedia/serve/firewall.asp

RealPlayer requirements:

http://www.service.real.com/firewall/

Still having problems?

Email your questions and/or comments to: support@telemak.com